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IAM Service will not start, or stops unexpectedly - Knowledgebase / IAM - Tools4ever NW Support

IAM Service will not start, or stops unexpectedly

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There are several issues that may cause your IAM Service to not start, or to stop unexpectedly.

IAM Service Stops Unexpectedly

The most common cause of the Identity and Access Manager Service stopping unexpectedly is an expired license or no license at all.  Without a valid license, the Identity and Access Manager Service will only run for an hour before stopping itself.  Please see Adding a license key in IAM for information about adding or updating your IAM license key.

IAM Service Will Not Start

Cause: The IAM Vault Service is not started
- The Identity and Access Manager Service relies on the IAM Vault Service. Start the IAM Vault Service and attempt to start the Identity and Access Manager Service again.
Cause: Insufficient service account rights
- Ensure that the service account has the "Log on as a service" right on the IAM server.
- Ensure that the service account is in the DbOwner role on the IAM SQL database.
Cause: HTTP(s) port is unavailable
- Ensure that no other service is running on port 80 or 443 (if using SSL).
Cause: Unwritable database
- Ensure that the IAM SQL database is not in read-only or single-user mode.
Cause: Corrupted processes are stuck in the queue
- Remove process files from C:\ProgramData\Tools4ever\IAM\Service\InstanceData\idm\processes\